{"id":28,"date":"2026-03-01T20:04:26","date_gmt":"2026-03-01T20:04:26","guid":{"rendered":"https:\/\/www.hs-chicmodestia.fr\/?page_id=28"},"modified":"2026-07-24T19:05:34","modified_gmt":"2026-07-24T19:05:34","slug":"retours-remboursements","status":"publish","type":"page","link":"https:\/\/www.hs-chicmodestia.fr\/en\/retours-remboursements\/","title":{"rendered":"RETURNS &amp; REFUNDS"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"28\" class=\"elementor elementor-28\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d723f56 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"6d723f56\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8c37c8b elementor-widget elementor-widget-text-editor\" data-id=\"8c37c8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\">Last updated: July 21, 2026<\/p>\n\n<p class=\"wp-block-paragraph\">Welcome to\u00a0<strong>HS-ChicModestia<\/strong>.<\/p>\n\n<p class=\"wp-block-paragraph\">We care deeply about our customers\u2019 satisfaction and strive to offer high-quality products. If your order does not fully meet your expectations, you will find below the conditions that apply to returns and refunds.<\/p>\n\n<h2 class=\"wp-block-heading\">1. Right of withdrawal<\/h2>\n\n<p class=\"wp-block-paragraph\">In accordance with the regulations applicable in France and the European Union, you have a period of\u00a0<strong>14 calendar days<\/strong>\u00a0from the date you receive your order to exercise your right of withdrawal.<\/p>\n\n<p class=\"wp-block-paragraph\">You do not need to provide a reason when requesting a return within this period.<\/p>\n\n<p class=\"wp-block-paragraph\">For international orders outside the European Union, return requests are also accepted within 14 days, subject to the laws and regulations applicable in the country concerned.<\/p>\n\n<h2 class=\"wp-block-heading\">2. Return Conditions<\/h2>\n\n<p class=\"wp-block-paragraph\">For a return to be accepted, the items must meet the following conditions:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Be returned within 14 days of your return request.<\/li>\n\n<li>Be new, unworn, unwashed, and unused.<\/li>\n\n<li>Be returned with their original tags and packaging, where possible.<\/li>\n\n<li>Include the information needed to identify the order.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Items showing signs of use, damage, odors, alterations, or that can no longer be resold may be refused.<\/p>\n\n<h2 class=\"wp-block-heading\">3. Items Excluded from Returns<\/h2>\n\n<p class=\"wp-block-paragraph\">For hygiene, personalization, or in accordance with applicable regulations, certain items may not be eligible for return, including:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Personalized or made-to-order items.<\/li>\n\n<li>Unsealed products that cannot be returned for hygiene reasons.<\/li>\n\n<li>Gift cards, where applicable.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">4. Return Procedure<\/h2>\n\n<p class=\"wp-block-paragraph\">Before returning an item, you must contact HS-ChicModestia via <a href=\"https:\/\/www.hs-chicmodestia.fr\/contact\/\"><strong>the contact form<\/strong><\/a> available on our website.<\/p>\n\n<p class=\"wp-block-paragraph\">Please provide:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Your order number.<\/li>\n\n<li>The name(s) of the item(s) concerned.<\/li>\n\n<li>The reason for your request.<\/li>\n\n<li>Any additional information relevant to your request.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">After reviewing your request, we will provide you with the necessary instructions for returning your item.<\/p>\n\n<p class=\"wp-block-paragraph\">Any return sent without prior authorization may be refused.<\/p>\n\n<h2 class=\"wp-block-heading\">5. Return Shipping Costs<\/h2>\n\n<p class=\"wp-block-paragraph\">Unless the return is due to an error on our part or you received a defective product, return shipping costs are the responsibility of the customer.<\/p>\n\n<p class=\"wp-block-paragraph\">For international orders, any costs related to return shipping, taxes, customs duties, or import formalities are also the responsibility of the customer, unless otherwise required by law.<\/p>\n\n<h2 class=\"wp-block-heading\">6. Refunds<\/h2>\n\n<p class=\"wp-block-paragraph\">After receiving the returned package, HS-ChicModestia will inspect the condition of the items.<\/p>\n\n<p class=\"wp-block-paragraph\">If the return is accepted, the refund will be issued using the same payment method that was used for the original order.<\/p>\n\n<p class=\"wp-block-paragraph\">The refund will be issued within a maximum of\u00a0<strong>5 to 10 business days<\/strong>\u00a0after the return has been approved, depending on bank processing times.<\/p>\n\n<p class=\"wp-block-paragraph\">Original shipping costs may not be refunded, except where required by applicable law.<\/p>\n\n<h2 class=\"wp-block-heading\">7. Damaged Items or Order Errors<\/h2>\n\n<p class=\"wp-block-paragraph\">If you receive a damaged, defective, or incorrect item, please contact HS-ChicModestia as soon as possible through our contact form.<\/p>\n\n<p class=\"wp-block-paragraph\">If possible, please include photos of the product received and its packaging to help us process your request.<\/p>\n\n<p class=\"wp-block-paragraph\">After reviewing your request, we may offer an appropriate solution, such as a replacement, exchange, or refund.<\/p>\n\n<h2 class=\"wp-block-heading\">8. International Orders<\/h2>\n\n<p class=\"wp-block-paragraph\">HS-ChicModestia offers its products to customers in France and internationally.<\/p>\n\n<p class=\"wp-block-paragraph\">Delivery times, customs requirements, and local regulations may vary depending on the destination country.<\/p>\n\n<p class=\"wp-block-paragraph\">Any customs duties, import taxes, or additional fees imposed by local authorities are the responsibility of the customer, unless otherwise stated at the time of purchase.<\/p>\n\n<h2 class=\"wp-block-heading\">9. Contact<\/h2>\n\n<p class=\"wp-block-paragraph\">For any questions regarding a return, refund, or order, please contact HS-ChicModestia via <strong>the contact form<\/strong> available on our website.<\/p>\n\n<p class=\"wp-block-paragraph\">Our team is committed to handling your request as quickly as possible.<\/p>\n\n<p class=\"wp-block-paragraph\">Thank you for your trust.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>The HS-ChicModestia Team<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Derni\u00e8re mise \u00e0 jour : 21 juillet 2026 Bienvenue chez\u00a0HS-ChicModestia. Nous accordons une grande importance \u00e0 la satisfaction de nos clients et nous nous effor\u00e7ons de proposer des produits de qualit\u00e9. Si votre commande ne vous apporte pas enti\u00e8re satisfaction, vous trouverez ci-dessous les conditions applicables aux retours et remboursements. 1. Droit de r\u00e9tractation Conform\u00e9ment \u00e0 la r\u00e9glementation applicable en France et dans l&rsquo;Union europ\u00e9enne, vous disposez d&rsquo;un d\u00e9lai de\u00a014 jours calendaires\u00a0\u00e0 compter de la r\u00e9ception de votre commande pour exercer votre droit de r\u00e9tractation. Vous n&rsquo;avez pas \u00e0 fournir de justification pour demander un retour dans ce d\u00e9lai. Pour les commandes internationales hors Union europ\u00e9enne, les demandes de retour sont \u00e9galement accept\u00e9es dans un d\u00e9lai de 14 jours, sous r\u00e9serve des lois et r\u00e9glementations applicables dans le pays concern\u00e9. 2. Conditions d&rsquo;acceptation des retours Pour qu&rsquo;un retour soit accept\u00e9, les articles doivent respecter les conditions suivantes : Les articles pr\u00e9sentant des traces d&rsquo;utilisation, des dommages, des odeurs, des modifications ou ne permettant plus une remise en vente pourront \u00eatre refus\u00e9s. 3. Articles exclus des retours Pour des raisons d&rsquo;hygi\u00e8ne, de personnalisation ou conform\u00e9ment \u00e0 la r\u00e9glementation en vigueur, certains articles peuvent ne pas \u00eatre \u00e9ligibles au retour, notamment : 4. Proc\u00e9dure de retour Avant d&rsquo;effectuer un retour, vous devez contacter HS-ChicModestia via le formulaire de contact disponible sur notre site. Merci de pr\u00e9ciser : Apr\u00e8s \u00e9tude de votre demande, nous vous communiquerons les instructions n\u00e9cessaires pour effectuer votre retour. Tout retour envoy\u00e9 sans demande pr\u00e9alable pourra \u00eatre refus\u00e9. 5. Frais de retour Sauf en cas d&rsquo;erreur de notre part ou de r\u00e9ception d&rsquo;un produit d\u00e9fectueux, les frais de retour sont \u00e0 la charge du client. Pour les commandes internationales, les \u00e9ventuels frais li\u00e9s au transport retour, aux taxes, aux droits de douane ou aux formalit\u00e9s d&rsquo;importation restent \u00e9galement \u00e0 la charge du client, sauf obligation l\u00e9gale contraire. 6. Remboursements Apr\u00e8s r\u00e9ception du colis retourn\u00e9, HS-ChicModestia proc\u00e9dera \u00e0 la v\u00e9rification de l&rsquo;\u00e9tat des articles. Si le retour est accept\u00e9, le remboursement sera effectu\u00e9 via le m\u00eame moyen de paiement que celui utilis\u00e9 lors de la commande. Le remboursement sera r\u00e9alis\u00e9 dans un d\u00e9lai maximum de\u00a05 \u00e0 10 jours ouvr\u00e9s\u00a0apr\u00e8s validation du retour, selon les d\u00e9lais de traitement bancaire. Les frais de livraison initiaux peuvent ne pas \u00eatre rembours\u00e9s, sauf lorsque la r\u00e9glementation applicable l&rsquo;impose. 7. Articles endommag\u00e9s ou erreur de commande Si vous recevez un article endommag\u00e9, d\u00e9fectueux ou diff\u00e9rent de celui command\u00e9, veuillez contacter HS-ChicModestia rapidement via notre formulaire de contact. Merci de joindre, si possible, des photos du produit re\u00e7u ainsi que de son emballage afin de faciliter le traitement de votre demande. Apr\u00e8s v\u00e9rification, nous pourrons proposer une solution adapt\u00e9e : remplacement, \u00e9change ou remboursement. 8. Commandes internationales HS-ChicModestia propose ses produits aux clients situ\u00e9s en France et \u00e0 l&rsquo;international. Les d\u00e9lais de livraison, les conditions douani\u00e8res et les r\u00e9glementations locales peuvent varier selon le pays de destination. Les \u00e9ventuels frais de douane, taxes d&rsquo;importation ou frais suppl\u00e9mentaires impos\u00e9s par les autorit\u00e9s locales sont \u00e0 la charge du client, sauf indication contraire au moment de la commande. 9. Contact Pour toute question concernant un retour, un remboursement ou une commande, veuillez contacter\u00a0HS-ChicModestia via le formulaire de contact disponible sur notre site. Notre \u00e9quipe s&rsquo;engage \u00e0 traiter votre demande dans les meilleurs d\u00e9lais. Merci de votre confiance. L&rsquo;\u00e9quipe HS-ChicModestia<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"disabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-28","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.hs-chicmodestia.fr\/en\/wp-json\/wp\/v2\/pages\/28","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hs-chicmodestia.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.hs-chicmodestia.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.hs-chicmodestia.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hs-chicmodestia.fr\/en\/wp-json\/wp\/v2\/comments?post=28"}],"version-history":[{"count":12,"href":"https:\/\/www.hs-chicmodestia.fr\/en\/wp-json\/wp\/v2\/pages\/28\/revisions"}],"predecessor-version":[{"id":1234,"href":"https:\/\/www.hs-chicmodestia.fr\/en\/wp-json\/wp\/v2\/pages\/28\/revisions\/1234"}],"wp:attachment":[{"href":"https:\/\/www.hs-chicmodestia.fr\/en\/wp-json\/wp\/v2\/media?parent=28"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}